Shipping Policy
Shipping Policy
Processing Time
Orders are usually processed within 1-3 business days after payment is confirmed.
During peak seasons, holidays, or promotional periods, processing may take slightly longer.
United States
Standard Shipping: 10-15 business days
Shipping Cost: Calculated at checkout
Free shipping on U.S. orders over $199.
Please note that shipping to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Northern Mariana Islands, United States Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific may not be available or may require additional shipping time.
Canada, United Kingdom, France, Germany, and Mexico
Standard Shipping: 10-15 business days
Shipping Cost: US$21.99 and up
Rest of World
Standard Shipping: 18-25 business days
Shipping Cost: US$19.99 and up
Delivery Notice
Delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, carrier delays, or other factors outside our control.
Duties and taxes are not included in the product price or shipping fee. Customers are responsible for any customs duties, import taxes, or local fees required by their destination country.
Lost or Delayed Packages
If your package has not been delivered, or if tracking shows delivered but you have not received it, please contact our customer service team within 45 days of the order date.
For other order, product, or shipping-related issues, please contact us within 60 days after your order was placed.
Shipping Restrictions
Unfortunately, we may not be able to ship to certain countries or regions due to carrier limitations, customs restrictions, or temporary service suspensions.
If your destination is unavailable at checkout, please contact us before placing an order.
Lost or Stolen Packages
Joskaa Wholesale is not responsible for lost or stolen packages after an order has been marked as delivered by the shipping carrier.
Please make sure your shipping address is complete and accurate before placing your order. Once an order has been shipped, the package is in the care of the shipping carrier.
If your tracking information shows that your package has been delivered but you cannot locate it, please contact your local post office or shipping carrier directly to file a claim. We are unable to file claims on behalf of the recipient.
Joskaa Wholesale does not issue refunds for packages that are marked as delivered by the carrier.
A signature may or may not be required upon delivery. We recommend that customers monitor their tracking information and make arrangements to receive the package safely.
If a package is returned to us by the carrier due to an incorrect address, failed delivery attempt, refusal, or any other delivery issue, the customer will be responsible for the shipping cost to resend the package. The original shipping label cannot be reused.
Returned packages are not eligible for a refund. Once the package is returned to us, we can resend the order after a new shipping label is purchased, or we may issue store credit when applicable.
By placing an order with Joskaa Wholesale, you agree to our shipping terms and conditions.
Thank you for shopping with Joskaa Wholesale. We appreciate your business.