Return Policy

What is your cancellation policy?

We do not accept cancellations.

Please make sure all order information is correct before placing your order, including your shipping address, name, product color, size, and quantity. We may not be able to edit order information after an order has been submitted.

I changed my mind. Can I get a refund?

No. Due to limited inventory and wholesale pricing, we do not accept returns for refunds, store credit, or exchanges due to change of mind.

ALL SALES ARE FINAL. Please make sure you have selected the correct size, color, and quantity before completing your purchase.

What is your return policy?

We do not accept returns. ALL SALES ARE FINAL, no refunds.

Please do not ship items back to our location with the intention of receiving a refund. Items sent back without authorization will not be accepted and will not be returned to the sender unless the sender pays for the return shipping cost.

What is your gift return policy?

We do not accept gift returns. ALL SALES ARE FINAL.

Can I return or exchange a sale item?

We do not accept returns or exchanges for sale items, discounted items, or wholesale orders. ALL SALES ARE FINAL.

What is your exchange policy?

We do not accept exchanges. ALL SALES ARE FINAL.

We will only consider exchanges if an item arrives damaged or defective, or if the wrong product was shipped by mistake.

If you receive a damaged, defective, or incorrect item, please contact customer service within 3 days after delivery. Please include your order number, product name, size, color, clear photos of the issue, and any other relevant information.

After reviewing your request, we will notify you by email within a reasonable period of time whether the item is eligible for replacement. Approved replacements are subject to inventory availability.

The item must be in the same condition it was received: unworn, unwashed, unused, and undamaged. We cannot process an exchange if the item has been worn, washed, altered, or damaged after delivery.

All eligible exchanges are subject to inventory availability and may only be processed once per order.

Exchange shipping

All exchange shipments are the responsibility of the customer unless the issue was caused by our error, such as sending the wrong item or a defective item.

Exchange requests made after 3 days of delivery will not be accepted.

What if I never received my item?

We are not responsible for lost or stolen packages that have been confirmed as delivered by the shipping carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please contact your local post office or shipping carrier directly to file a claim. Upon request, we can provide tracking details, delivery date, and carrier information for your claim.

How do I contact Customer Service?

Please contact us through live chat or email. To help us assist you faster, please include your order number, product name, size, color, photos when applicable, and a clear description of the issue.

Email: cocoabc1226@gmail.com

Payment

We currently accept PayPal.

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties, customs fees, or other charges once the package reaches the destination country. These fees are the responsibility of the recipient.

Fraud Orders

If an order is flagged as high-risk or potentially fraudulent, or if the billing information does not match the shipping information, we reserve the right to cancel the order.

In some cases, we may require additional verification before processing an order.

By placing an order with Joskaa Wholesale, you agree to these terms and conditions.

Thank you for your support.